1. Our Commitment
As required by the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025, and the Consumer Protection (E-Commerce) Rules, 2020, Eduvise AI Private Limited has appointed a Grievance Officer to receive and resolve your complaints.
2. Grievance Officer
Name: Sweta
Designation: Grievance Officer
Company: Eduvise AI Private Limited (CIN: U85500KA2026PTC217148)
Address: Karnataka, India
Email: consulting@eduvise.ai
Phone: +91 97439 97135
3. How to File a Complaint
Email the Grievance Officer with the following, so we can resolve it quickly:
- Your name and registered email or phone number.
- A clear description of the issue (privacy/data, content, payment, or misuse).
- Any relevant links, screenshots, transaction IDs, or booking references.
- What outcome you are seeking.
For payment and consumer complaints, we will give you a complaint reference number so you can track its status, as required by the Consumer Protection (E-Commerce) Rules, 2020.
4. Response Timelines
Content & platform grievances (IT Rules, 2021)
Acknowledgement: Within 24 hours
Resolution: Within 15 days of receipt
Data-protection grievances (DPDP Act, 2023)
Acknowledgement: Within 24 hours
Resolution: Within the period prescribed by law; we aim for 30 days
Consumer / payment complaints (E-Commerce Rules, 2020)
Acknowledgement: Within 48 hours
Resolution: Within 1 month of receipt
Unlawful content exposing private / intimate information
Acknowledgement: On priority
Resolution: Acted upon as required by law, on a priority basis
5. If You Are Not Satisfied
If our resolution does not satisfy you, you may escalate to the appropriate authority:
- Data matters: the Data Protection Board of India, being constituted under the DPDP Rules, 2025.
- Consumer matters: the relevant Consumer Disputes Redressal Commission, or the National Consumer Helpline (1915).
- EU / UK users: your local data-protection supervisory authority (for example, the UK ICO).
Contact the Grievance Officer